Refund and Returns Policy

Refund, Return & Replacement Policy

Effective Date: 24 October 2026

At NotesWala (https://noteswala.in), we aim to provide quality books, study notes, and educational materials with reliable delivery and customer support. Please read our policy carefully before placing an order.

1. Products Covered

This policy applies to physical books, printed notes, study materials, and digital products (eBooks) purchased through NotesWala.

2. Return and Replacement Policy

We offer a 2-day replacement window for eligible physical products.

Customers must contact us within 2 days of receiving their order if the product:

  • Arrives damaged or defective.
  • Is incorrect or different from the product ordered.
  • Has missing pages, significant printing defects, or binding damage.
  • Is substantially different from the description provided on our website.

To request a replacement, please contact our support team with your order number, a description of the issue, and clear photographs or videos showing the problem.

Replacement requests will be reviewed and processed after verification. If the same product is unavailable, we will discuss an appropriate alternative or refund with the customer.

3. Non-Returnable Products

The following products are generally not eligible for return or replacement unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer law:

  • Digital products and eBooks after delivery or access has been provided, except where a refund is required by law.
  • Printed notes and custom-printed materials made according to the customer’s specifications, except in cases of printing defects, damage, or an incorrect order.
  • Products damaged due to misuse, accidental damage, or improper handling after delivery.
  • Products returned without prior approval from our support team.

4. Refund Policy

Refunds may be considered in the following circumstances:

  • An order is cancelled before dispatch and is eligible for cancellation.
  • We are unable to fulfil an order or deliver the ordered product.
  • A product arrives damaged, defective, or incorrect and a suitable replacement is unavailable.
  • A payment is successful but the order is not confirmed or processed.
  • A refund is otherwise required under applicable law.

Approved refunds will generally be initiated to the original payment method. Processing times depend on the payment provider or bank.

For eligible prepaid orders, we aim to initiate approved refunds within 5–7 business days after approval. Your bank or payment provider may require additional time to credit the amount.

Shipping charges, if any, will be refunded where applicable under this policy and applicable law.

5. Order Cancellation

Customers may request cancellation before an order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. Custom-printed orders that have already entered production may not be cancellable unless required by applicable law.

If NotesWala cancels an order due to stock unavailability or an inability to fulfil it, an eligible prepaid payment will be refunded.

6. How to Request a Return, Replacement, or Refund

Please follow these steps:

  1. Contact us within 2 days of delivery for eligible physical-product replacement requests.
  2. Provide your order number and registered contact details.
  3. Explain the issue and attach photographs or videos, where relevant.
  4. Wait for confirmation and instructions from our support team before returning any item.
  5. If approved, follow the instructions provided for the replacement or return.

Please do not send products back without contacting us first.

7. Return Shipping

If a return or replacement is approved because the product was damaged, defective, incorrect, or incorrectly supplied by NotesWala, we will communicate the applicable return-shipping arrangements.

For other approved returns, shipping responsibility will be communicated before the return is completed.

8. Digital Products and eBooks

Due to the nature of digital products, eBooks are generally not eligible for return once access or delivery has been provided. However, if a file is corrupted, inaccessible, or the wrong digital product is supplied, please contact us so we can investigate and provide an appropriate resolution.

Nothing in this section limits any refund or other rights that cannot legally be excluded.

9. Contact Us

For questions or requests relating to refunds, returns, replacements, or order cancellations, contact:

Store: NotesWala
Website: https://noteswala.in
WhatsApp / Phone: +91 9111811551
Email: Please use the customer support email published on our website.

Please include your order number in all communications so we can assist you efficiently.

10. Policy Updates

NotesWala reserves the right to update this policy when necessary. Any revised policy will be published on this page with an updated effective date. Applicable consumer rights and legal requirements will continue to apply.

Thank you for shopping with NotesWala.

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